Community Rules
Last updated: November 2026
ChargeFinder.uk is run by ND Media Ltd. These rules cover driver reports: the charger status, price, speed and short tip that drivers post about a motorway service station.
What you can post
Driver reports are for practical information that helps other drivers: whether the chargers were working, any queue, the price you paid per kWh, the speed you saw and short tips about the site, such as which bays work. Write about your own visit. Reports are not checked before they appear. Post only what you saw.
What is not allowed
- Personal details of anyone, including names, phone numbers, email addresses, number plates or IP addresses. Reports that look like they contain an email address, phone number or IP address are refused automatically. We remove any that get through.
- Adverts, promotions or links. Reports with links are held for review.
- Abuse, harassment, hate or threats.
- Anything illegal, or anything that encourages illegal activity.
- Reports you know are false.
Criticising an operator is fine
You can say a charger was broken, that a price was higher than the network listed, or that a bay was blocked. We do not remove a report because it is negative or because a charging network does not like it.
The line is between opinion and false statements of fact. "Bay 3 was dead and the app took my money twice" is a report of what happened to you. It must be true. We remove reports that accuse a named person or company of a crime, fraud or dishonesty without a basis, that name a member of staff, or that state something you know is untrue. Use the complaints page if you think a report about you or your business is false.
How we check reports
A report appears straight away unless it is held. A report is held for a person to review if it contains a link or a word on our watch list. A report is also held if three different connections report it in one day. Held reports stay hidden until we approve or remove them.
The automatic checks are pattern based and miss things. A person reviews held and reported posts. Reviews happen through a private admin page that only we can open.
How to report a problem
Use the "Report a problem" button beside the latest charger status or under any tip and choose a reason. You do not need an account. Email hello@chargefinder.uk with the page address and the words you want us to look at if you cannot use the button.
What we do
We remove posts that break these rules and record the reason. A removed post's text and details are deleted and not just hidden. We can block a connection that repeatedly breaks the rules from posting, voting and flagging for 30 days.
Complaints and appeals
See the complaints page if you are an operator, the person a report is about or anyone who thinks a report is unlawful. It also explains how to ask us to look again at a removal.
Contact
For anything else, email hello@chargefinder.uk.