Privacy Policy

Last updated: October 2026

What We Collect

Charger alerts: your email address, only if you sign up for alerts.
Installer quotes: your name, postcode, email address, phone number if you give one, whether the charger is for a home or a workplace, and the page you sent the form from, only if you ask for a quote.
Quote consent: if you tick the box on the quote form, we also keep a record that you agreed, the wording you agreed to and the time you sent the form.
How the forms are sent: both forms send your details to our form relay, a small service we run on Cloudflare Workers, which passes them to EmailIt, our email delivery provider, to email them to us. We use them only to reply to you or pass on your quote request.
Driver reports: see the next section.
Analytics data: standard web analytics (page views, referrers, and events such as opening or sending a driver report). No personal identification.

Driver Reports

What we collect. The charger status and any optional details you enter (network, connector, speed, price paid and your tip), and the time you posted. We do not store your IP address. Instead we store two one-way codes made from your connection's IP address (for an IPv6 address, from the part that identifies your home or mobile network). Neither code contains the address, and each is made with a secret key, so the address cannot be worked out from a code without that key.

The daily code changes every day. We use it to limit how many reports, votes and flags one connection can send. It is kept with the report, vote or flag until the report is removed.
The 30-day code changes every 30 days and is used only to block a connection that broke the community rules from posting, voting and flagging for 30 days. It is stored only with reports and blocks. We delete it from each report once the report is 30 days old, and we delete each block when its 30 days end. These deletions run every time a report is posted or a moderator reviews reports.

Reports that look like they contain an email address, a phone number or an IP address are refused and not stored. If one gets through, we remove it.

Why. To show useful, current charger information to other drivers and to stop spam and abuse. Our lawful basis is legitimate interests.

How long. A report is retained until it is removed. Approved reports are public; a report held for review, or hidden after flags, is stored but not shown until a moderator decides. When we remove a report, we delete its text, its optional details, both codes and every vote and flag on it at the same moment. We keep only an anonymous record that a report of that status was posted at that station at that time and why it was removed, so we can count spam. The 30-day code on reports that are not removed is deleted as described above.

Spam checks. Before a report, vote or flag is accepted, Cloudflare Turnstile checks that it comes from a person. See Cloudflare's Turnstile privacy policy.

What happens. The quote form asks you to tick a box before you send it. If you do, we may pass your name, contact details (email address and phone number if you gave one) and postcode to up to 3 installer partners who cover your area, so they can contact you with a quote. We do not pass anything on unless you have ticked the box. Nobody is charged and you are not obliged to accept a quote.

Why, and our lawful basis. To connect you with installers who can quote for your charger. Our lawful basis is your consent.

Who receives it. Installer partners, meaning electrical installers who fit EV chargers in your area. They use your details to contact you about your quote, and they are responsible for how they then handle them.

How long we keep it. We keep your quote request for up to 12 months, then delete it. Installers keep their own records under their own privacy policies.

Withdrawing consent. You can withdraw consent at any time by emailing hello@chargefinder.uk. We will stop passing your details on and delete your request. We cannot recall details already sent to an installer, so we will ask that installer to delete them too.

Contact. Questions or requests about your data: hello@chargefinder.uk.

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Your Rights

Under UK GDPR, you have the right to access, rectify, or delete your personal data. Contact hello@chargefinder.uk for any data requests.

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